Shipping Policy – Gulfzy

Last updated: September 19, 2026

At Gulfzy, we aim to make your shopping experience simple, convenient, and enjoyable. We work hard to deliver our problem-solving products, smart gadgets, and everyday essentials safely and as quickly as possible.

Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed on Sundays or public holidays unless otherwise stated.

• During busy periods, promotions, or holidays, processing times may be slightly longer.

• You will receive an order confirmation once your purchase has been successfully placed.

2. Shipping Destinations

Gulfzy currently offers shipping to the following destinations:

• Dubai, United Arab Emirates.

• Other UAE emirates, including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

• International destinations, where available at checkout.

Shipping availability may vary depending on the product and delivery location.

3. Estimated Delivery Times

Our estimated delivery times are as follows:

Destination	Estimated delivery time
Dubai	1–3 business days
Other UAE emirates	2–5 business days
International orders	7–15 business days

These delivery times are estimates and begin after order processing. Actual delivery times may vary due to courier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated and displayed at checkout before you complete your purchase.

• Standard shipping: Fees displayed at checkout.

• Free shipping: Where offered, eligibility will be displayed on our website or at checkout.

• International shipping: Fees vary depending on the destination and order.

Any applicable shipping promotions will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking details provided to monitor your shipment and check its delivery progress.

Please allow some time for tracking information to become active after dispatch.

6. Delayed or Missing Orders

Although we do our best to ensure timely delivery, occasional delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can help investigate the issue.

We will work with the relevant shipping carrier, where applicable, to help resolve delivery problems.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

Additional shipping charges may apply if an order needs to be reshipped due to incorrect or incomplete address information provided by the customer.

8. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customers are encouraged to check their local import requirements before placing an international order.

9. Damaged, Incorrect, or Undelivered Items

If your order arrives damaged, contains an incorrect item, or appears to have been lost during delivery, please contact us as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the item and packaging, if applicable.

We will review your request and work with you to find an appropriate resolution in accordance with our applicable policies and legal obligations.

10. Contact Us

If you have any questions about shipping, delivery, or an existing order, please contact us:

Store name: Gulfzy

Email: Sajjal.store@gmail.com

Business location: Dubai, United Arab Emirates

We appreciate your trust in Gulfzy and thank you for shopping with us!